John Tschohl

Articles (1):

IRATE CUSTOMERS: Learn How to Handle Them—And Look Like a Hero
January 05, 2012
Irate customers. No matter how good you are at what you do, what business you are in, or where it is located, you will at some point find yourself facing an irate customer. Maybe a product was flawed, a delivery was late, or a charge was inaccurate. How you deal with that customer not only will determine how he or she feels about your organization, but how you feel about yourself.