Success of your business mainly depends on the type of consumer service you offer to your customers. Microsoft dynamics solutions tools and software, which have several links to the ERP systems or financial management system, assists in delivering client satisfaction and helps in establishing a successful business. Microsoft dynamics solution CRM software permits users to:
1. Maintain a record of sales and marketing activities
2. Record activities of consumers who focus on the deliverables in sales and services
3. Offering an access to payment as well as order information from the clients
4. Offering real time up sell and cross –sell chances to the sales individual
5. Identifying and analyzing high value clients
6. Targeting purchasers with several offers that match with the purchasing habits.
7. Observing sales for measuring and enhancing sales
8. Offering contact center and servicing teams a capability to offer improved customer services
Moreover, with the help of Microsoft Dynamics solutions, you can observe and also calculate marketing, sales and service activities by:
• Measuring sales activities in a certain client pipeline so that useful sales procedures can be acknowledged easily
• Pursuing several marketing efforts and by associating all client responses with specific campaigns, help in coordination between sales and marketing teams.
• Centralizing consumer service records for facilitating fast rectification of issues.
• Offering the members of the contact center fast availability in terms of consumer’s preferences so that cheap discounts can be provided to them as per their specific demands.
Apart from the above mentioned benefits, there are several other advantages that can be gained from Microsoft Dynamic Solutions. Some of them are mentioned below:
• It helps business earn business insights
• Microsoft dynamics solutions enhances productivity of processes and individuals
• It also manages organizational growth
• Manages accountability and financial compliance
• Reduces IT expenses
• Adjusts to several alterations in business conditions
Generally, there are four types of Microsoft Dynamics Solution. These are GP, NAV, AX and SL. Most of the people consider all these products to be the same as it is very tough to differentiate them. Dynamics NAV is well equipped with several financial features and is generally useful for mediums-sized and small businesses for simplifying business procedures. GP, also known as Great Plains is defined as a flexible ERP solution used for meeting the altering needs of the industry and business. The Microsoft GP mainly focuses on the medium-sized businesses departments and entities of big corporate industries.
Microsoft Dynamic Solutions, SL, referred as Solomon concentrates upon project based and distribution-focused companies. It includes project management application and project accounting that helps business enterprise handle premise projects on a different basis. MRP systems known as AX are designed for those businesses that come with various divisions and operate at a large scale at different locations.
