July 19, 2007; 12:56 AM
Newport Beach, CA - LiveTime Software,
LiveTime Software, a leading provider of ITIL certified Service
Management, Help Desk and Support Software for the enterprise, today
announced LiveTime Service Manager and Help Desk is now available for
the iPhone. As a rich Web 2.0, AJAX-based application, LiveTime
provides best practices for organizations wishing to improve the
quality and efficiency of customer service and support. LiveTime for the iPhone has been qualified for both version 4.0 and 5.0.
Field technicians and customers can now manage support and change
requests on the road using the iPhone. With 100% functionality on the
iPhone, LiveTime can be customized with specific column views and
provide true mobility for on site technicians and customers. With
direct access to LiveTime's Configuration Management Database (CMDB),
service desk staff can access the most up to date infrastructure
information when working on support issues directly on the iPhone.
With on demand reporting available management and technicians
have access to real time statistics on the iPhone, assuring adequate
service delivery at all times. Dynamically generated PDF documents can
be viewed by clicking the PDF button from any page. LiveTime's built in
search engine provides immediate access to existing knowledge,
solutions, incident notes, descriptions and attachments in a matter of
milliseconds for rapid problem resolution on the road.
The software is available in several editions. LiveTime Service Manager provides 5 process ITIL certified Incident, Configuration, Problem, Change and Service Level Management. LiveTime Help Desk provides 3 process Incident, Configuration and Service Level Management and LiveTime Express
provides Incident and Configuration Management for small business.
LiveTime supports all modern web browsers from Safari and Firefox
through to Netscape, Opera and Explorer and can run on any major
operating system and SQL database.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is
a vendor of Web 2.0, ITIL service management, help desk and support
automation software for medium to large enterprises. Many global 2000
organizations and educational institutions use LiveTime's
vendor-neutral solutions to lower their costs and improve customer
satisfaction. Founded in 1999, LiveTime Software is a privately held
firm with offices in the United States, Australia and the United
Kingdom. For more information visit www.livetime.com
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