When you make the decision to optimize your small business with mobile payment solutions, you aren't the only one making that transition.
Careful training of your employees will need to be done to make sure there are security measures and adequate knowledge of the entire process. Without good training, problems can arise and mistakes made, costing the company time and money sorting it out. Get your employees up to speed on processing credit card payments that are done with mobiles.
Getting Trials
Trial software and free demonstrations are vital to the success of the mobile payment processing implementation. This allows you and your employees to try out the software before purchasing, giving you time to see if it is right for your business. Is it user-friendly? Are there items that you don't need, or things you need that it lacks? Does it save time, or cost you more time? These are the questions that a free demo or trial version will answer, giving you a clearer view of which software is right for your business.
Listen to Your Crew
Before implementing any new payment processing, sit down with your crew and ask what they believe are key topics. Your crew interacts with customers every day, listening to their feedback can clearly show you what the company needs in regards to payment processing.
Do you need to be able to have on-the-go payments? Finding smartphone-based apps and readers to take credit cards with your phone is the answer. Need a better online payment processor to take internet sales instead of processing them manually? Then check out the great shopping cart and ecommerce solutions that can completely automate that system for you. By listening to the employees, you are going to have a better sense of what you need.
Don't Skimp on Training
After you've listened and have a sense of what is needed and what would just be in the way, then you can get the demo versions of the software you are looking at implementing. Employees can then give you additional feedback on which they prefer.
After the final choosing of the mobile processing software and hardware, then you will need to schedule a complete training session. By the end, everyone in the office should know how to run the system. By doing this, you may train people that rarely use the system, but you won't have to depend on those select one or two to keep the office or store running smoothly. Better to over train than under train.
The businesses that open up their sales to all payment possibilities create the best platform for growth. By relying on just a few payment options, you're hindering your business and polarizing your customer base. Many will be turned away by signs that read "Cash or Credit Only", and you will seem to be less professional in their eyes.
Keep your business looking solid and lasting by not only accepting credit and debit cards, but also by accepting them through internet sales and on-the-go with smartphone sales.