Customer support is one of the most important factors of any business and technology is helping to change the customer satisfaction landscape.
Whether your business is large or small, there are a number of tech tools that can make your customer support efforts seem effortless.
Here are just a few ways technology can improve customer support for your business:
Customer Service Apps
Taking care of the wants and needs of your customers is becoming a mobile endeavor with customer service apps.
More and more companies are creating customer service apps that connect their consumer base to customer support teams directly on their mobile devices.
Whether your customers need to ask a customer service representative a question about a product or search for a tutorial, a customer service app can send them in the right direction.
Not only that, your customer service department can easily monitor these apps, which allows your business to continuously improve its customer service experience.
SMS Support
Along the same lines as customer service apps are SMS support services.
With SMS support, your customers can conveniently text any questions they may have directly to your customer service department.
These text conversations can easily transition into a phone call if the issue isn't resolved through text. Likewise, your customer service unit can also text links to your business's FAQ page or online tutorials.
Text support makes the customer service process an anywhere, on-the-go experience, which is always beneficial.
Customer Service Portals
The help icon just got a lot more helpful with customer service portals.
As the following article looks at, a customer service portal, such as the "iOffice Customer Portal: The Future of Support" gives your customers a direct line to your support team and troubleshooting features while they're visiting your site.
With a customer support portal, you can provide your customers with desktop, search bar, and mobile help. The support portal is usually found in a drop-down menu or at the bottom of each website page, so it's easy to find.
You can also include a customer feedback area in each portal, which helps your business fine tune the support process.
Social Support
The technology behind social media is helping businesses gain a better understanding of their customers.
By creating a social media-based customer service system, you can make customer interaction a more personal experience and really get to know your consumer base.
Social media allows your business to respond to questions and concerns directly as opposed to using static FAQ pages.
Taking a social approach to customer service means answering questions, reading comments, and responding to customer posts quickly and thoroughly.
Customer Support Blogs
What better way to cover all the customer service bases than with a customer support blog?
Blogging isn't cutting-edge technology by any means, but what your business includes in its blog certainly can be.
With a customer support blog, you can include helpful how-to videos, webinars, and even links to live support chats. Devoting your customer service to a helpful blog will ensure your customers always have an informative resource to use when questions arise.
When you're ready to change the face of your customer support, let the technology above help.