3 Ways eCommerce Has Evolved in the Age of COVID

The Covid-19 pandemic has certainly caused a lot of upheavals. While the social and political consequences are obvious, the economic consequences have probably been the most obvious. Thankfully, humans are very adaptable creatures and have already begun to adjust. Let's look at a few of the ways in which the Covid-19 crisis has changed the world of e-commerce.

 

1. Everything Is Remote

With all of the "social distancing" rules in effect, a crowded workplace is now considered to be a liability. In like manner, a crowded store is also seen as a danger. Thus, people are looking to e-commerce for more of their buying, selling, and earning needs.

The natural consequence of this is that remote business is becoming easier and more convenient. When more people use a particular service, companies tend to invest more money into its improvement. They do this because it's in their best interest to do so, but there will be no reason to roll back these improvements when the crisis is over.

This often includes the optimization of websites for mobile devices. Many sites are not properly set up for mobile users, but that is rapidly changing. According to this study, about 72% of people have used their phones or mobile devices to shop online. Thus, we can see that purchases from mobile devices make up the majority of all e-commerce.

 

2. Greater Need For Security

Unfortunately, new technologies always come with new risks. As everyone starts trying to buy, sell, and work remotely, there is a greater risk of hacking, intrusion, and other forms of cyber-attack. The recent debacle with video-conferencing app Zoom shows that the need for online security has become much more serious. While the consequences of that particular incident were not all that damaging, it does show us where the weak points lie.

It seems that hackers have also realized all of this, and have begun to react accordingly. According to this article, every country in the world has been hit with some kind of coronavirus-related cyberattack. Basically, these people take advantage of the fear and uncertainty in our present situation, using these things to trick people into clicking malicious links from phishing emails.

In the past, a home computer network would not need to worry as much about intrusion because there just wasn't anything worth stealing. Now, however, with so many home users tied directly into company networks for work or trade, any home network can potentially serve as a backdoor into a corporate network where the attacker can make a lot more money. That means that the average home user will now need the same level of security as a large corporation. That's a tall order, but it does seem to be the reality.

 

3. E-Commerce Is Now Number One

E-commerce in Canada and the United States is bigger than ever before, although there is no way to know if the upward trend will continue after the pandemic is over. For the time being, however, we can say that e-commerce has seen a dramatic upsurge. It has now become the most profitable sector of the economy, if only because many people don't have any other choice.

There are websites that provide interesting tools that allow you to see the upsurge in online business for any country on the planet. The numbers are compared to those from last year so that the difference can be seen, and those differences seem pretty large overall. While some countries have seen declines in their e-commerce, most have seen increases of 50-100%. Not surprisingly, China has seen the largest decrease in online revenue.

Surveys like these will tell us more. From these numbers, we can tell that most people are unwilling to attend large public gatherings right now, and about one-third say they don't expect that to change in the next six months.

 

Conclusion

While the situation is not a good one, we have no choice but to adapt. Whatever your opinions on the origin of the virus or the responses to it, the basic economic realities are the same. We hope that this article has been interesting to you and that you will be able to weather this economic storm with little to no damage.