When consumers visit e-commerce stores and buy products it’s important for them to have an enjoyable and painless shopping experience. Since your shipping process can influence all future sales, businesses should strive to improve their packaging and transportation methods. If your shipping solutions aren’t ideal, you’ll benefit from following a few simple steps.
Give Your Customer Convenient Options
When consumers reach the checkout area on your site, they always look for a beneficial service option. This is why you must update your site so customers can quickly figure out the day when their packages will arrive. If you are able, offer fast shipping on urgent orders. This can put you ahead of the competition and cater to customer’s needs.
Invest in an SMS Tool
SMS messages are popular because they let consumers review information about their purchases on the go. Throughout a typical day, the average American sends and receives hundreds of messages so an SMS tool will greatly benefit your company’s shipping department. Without SMS solutions, you’ll lose many marketing opportunities since 11 percent of sales on e-commerce sites are processed on mobile devices.
Offer Different Shipping Options
According to a study, people who shop at e-commerce stores will only wait a certain number of days for their products. Without spending any money, you can satisfy these customers by giving them a variety of shipping options and rapid services.
Offer a Free Shipping Option
During the holiday season, you can attract many new prospects by offering free shipping on specific days. You can also give your customers free shipping when their entire purchase equals $50 or higher. Just make sure your incoming sales will cover any discounts you offer during peak seasons.
Protect Packages
When packages leave a warehouse and travel to residential locations, strategic steps must be followed to protect them. If you sell fragile products, always use a proper packaging material that will keep things intact. Many shipping outlets sell inexpensive cushioning that can reduce heavy impacts after a delicate product is dropped.
All your packages should have compression capabilities. If you need help picking proper shipping supplies, contact the staff at a local outlet store. The employees will be able to suggest containers that can handle the pressure that generates when products shift in a commercial truck. If you ship packages locally in a used truck, get the vehicle inspected regularly. Make sure things will run and packages will be delivered on time. Places like Arrow Trucks Sales will inspect used vehicles and verify them before you buy.
By following any of these steps, you’ll increase customer satisfaction dramatically without having to make a huge investment. Shipping is an important aspect of any business so you’ll get many repeat customers if you make the entire experience convenient.
